Frequently Asked Questions
What should I bring to my initial appointment?
As a new patient please plan to arrive at least 20 minutes before your scheduled appointment time so you can provide us with the necessary paperwork to get you into our system. You will want to bring current insurance, valid identification, all medication bottles that you are currently taking, and any documentation regarding your current health. You are able to download our new patient forms located on our form page and bring them filled out to your appointment.
What is your cancellation policy?
We ask for a 24 hour notice, however, please cancel your appointment the moment you realize you are unable to make your scheduled appointment.
How much does an appointment cost?
Insurance companies have contracted rates and co-payments are due at the time of your visit. Please verify your co-payment cost with your insurance carrier. If you have a deductible, you will need to check with your insurance carrier to find out what amount you will be responsible for. If you do not not have insurance please contact office.
Do I need a referral/authorization to make an appointment with a specialist?
Most specialists (Orthopedist, Neurologist, Hematologist, etc) will accept only referred patients. This is mainly to ensure that the specialist you are seeing is appropriate for your condition. Check with your insurance company and specialist to see if a referral is necessary. If a referral is needed you will need to be seen by a Lincoln Internal Medicine provider to ensure the proper information is sent to the specialist.
Are my medical records confidential?
Your medical records are bound under HIPAA (Health Insurance Portablity and Accoutablity Act). If you wish to have a family member or friend have access to your health records you will need to sign a release stating whom we can share your records with.
How do I get a copy of my medical records?
You need to sign a Medical Release form. You are able to get the form right here on our website (Download Medical Record Release Form
) or pick up the form at our office. You might be subject to a $15.00 copy fee, depending on the size of your records. We can fax or mail the records to whomever you specify on your release form. We request up to 15 days to get the records out once the request is made; however, we make every effort to complete your request as soon as possible.
How do I contact my provider?
If you need to get in touch with your provider, we offer email via Patient Fusion and phone messages through our office. Please contact our office to leave a message with a staff member or to sign up with Patient Fusion.
What is Practice Fusion/Patient Fusion?
Practice Fusion is the EMR (Electronic Medical Records) system that we use. Patient Fusion is your portal to email your provider. All we need is your email address and we will be able to send you a patient invite and code and you are ready to send emails to your provider.
How do I get my recent test results?
If you go to a Sutter facility, you are able to view your labs and imaging at My Sutter Health online. You will need to have account created with Sutter in order to log in. We are more than happy to help you get started with setting up an account. If you go to any other lab or imaging center, you will need to check with that facility to determine if they have a patient portal.
Will my provider contact me about my results?
Normal results are viewable on My Sutter Health Online. Our providers review results and take appropriate action. We may contact you by sending a letter, calling, sending an email or ask to return to the office to go over the results in person.
How do I get my prescriptions refilled?
When you notice your medication bottle states "no more refills," please call your pharmacy. Your pharmacy will fax a request to us and we will process the request. Please allow at least 48 hours for approval of a prescription refill.